Billing Policy
This page summarizes how trials, subscriptions, renewals, cancellations, and billing-related workspace restrictions should be handled on sPMS.
1. Trial and Subscription Start
New workspaces may begin on trial and then continue into paid billing through the configured billing provider. Plan selection during signup determines the intended tier.
2. Renewal and Payment Method
Recurring charges are handled by the configured billing provider. Workspace owners are responsible for maintaining a valid payment method through the customer billing portal when available.
3. Failed Payments
If a renewal fails, the workspace may move into a payment-risk or restricted state based on webhook updates and platform policy. Grace periods and reminder logic depend on the operator's business rules.
4. Plan Changes
Upgrades and downgrades are processed through the billing provider or authorized platform-owner controls. Seat limits and feature availability follow the active plan tied to the workspace record.
5. Cancellation and Refunds
Cancellation stops future renewal according to the provider's rules and the operator's commercial policy. Refunds, if offered, remain subject to provider rules, local law, and the operator's published terms.
6. Data Access After Billing Events
Billing issues do not automatically delete workspace data. The operator may suspend access, allow export, or apply a retention window before deletion depending on policy and legal obligations.
7. Billing Support
Workspace owners should have a clear operator support contact for payment questions, failed checkout attempts, invoice requests, and cancellation requests before production launch.
8. Production Customization
This policy should be reviewed and customized by the platform operator before selling live subscriptions, including local refund rules, tax handling, provider terms, and support response windows.